MiExact Ltd – Head of Legacy Management

Overview

We are looking for an experienced and commercially minded leader to lead the next phase of growth and development for Legacy Link, our specialist legacy management consultancy team.

Leading a team of more than 50 consultants and managers, this role is responsible for shaping a high-performing, client-focused operation that delivers exceptional service to charities while evolving to meet the changing needs of the sector.

Reporting to the Chief Operating Officer, the successful candidate will combine deep sector expertise with strong leadership capability, bringing the credibility to influence externally alongside the operational and commercial focus needed to lead transformational change internally.

The role will include a management of the team and oversight of key relationships with charity partners. We are seeking someone who will be looked to as an influencer in the sector and able to provide a voice of authority and support to other charities that fits in with our desire to be a ‘trusted partner’. As such, you will be respected by our charity clients and Legacy Link consultants alike and be able to give direction and guidance on legacy administration best practice. You will work with the Chief Operating Officer in order to look for ways to develop the existing proposition and keep it relevant for charities in a changing landscape.

This is a role for someone who is comfortable operating in a dynamic and evolving environment – able to balance people leadership, client relationships, operational excellence and commercial performance, while bringing teams with them through change in a positive and engaging way.

A key part of the role will be helping shape how technology, process improvement and new ways of working support the future of legacy management. Working closely with Product Development and wider business leadership, you will help ensure Legacy Link remains at the forefront of best practice and innovation within the sector.

The role will be full-time, working flexibly 5 days a week. We do not expect someone to work set days/hours but generally office hours is preferred.

Why work with us?

• 25 days annual leave per year (excluding bank holidays) which increases between 5-9 years of completed service up to 30 days
• Working from home role, although with a need to be accessible to Central London for occasional meetings
• Participation in our discretionary bonus scheme
• Employer pension contributions of 5%
• Part of a B-Corp ogranisation and accredited ‘Great Place to Work’
• Life Assurance and Group Income Protection
• Employee Assitance Programme
• Birthday doughnuts!
• Training opportunities to support you as you look to advance your career

Diversity and inclusion

We’re committed to building a team that reflects the diversity of the world we work in. We actively welcome applications from people of all backgrounds, identities, and experiences — including those from underrepresented groups and people with disabilities. We believe diverse perspectives make us stronger, and we’re dedicated to creating an inclusive environment where everyone can do their best work.

How to apply

Please send your CV and a covering note to [email protected] explaining why you think you would be right for this role. The application deadline is 29th May. Interviews will be via either Teams or in person in the first two weeks of June.

More Info

For more details about the job, including responsibilites and required skills please see the full job description on our website here.

Closed on 29 May 2026

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