Stroke Association – Legacy Case Administration Officer

This is an exciting time for the Stroke Association as we work to grow the impact of legacy giving. With legacies already accounting for over half of our donated income, we are committed to increasing the prominence and sustainability of this crucial income stream. We now have a fantastic opportunity for an exceptional, customer-focused individual to join our busy Legacy Case Administration team at a pivotal stage of growth and transformation.

We’re looking for someone with experience and a strong understanding of charity legacy administration. You’ll enjoy managing a varied and demanding workload, building relationships with internal teams and external partners alike. Whether working independently or as part of a team, your attention to detail and organisational skills will be key as you support the Legacy Case Manager to deliver best practice legacy administration.

In this role, you’ll work closely with the Legacy Case Manager to implement best practice and optimise this vital income stream for the Stroke Association. Your focus on maintaining high standards will be essential in delivering the highest quality of service, ensuring the team operates efficiently and effectively. Your contribution will play a key part in protecting and maximising this essential source of income, helping to sustain our work across the UK and tackle the devastation of stroke.

If you’re looking for a role where your skills can truly make an impact, we’d love to hear from you.

Key responsibilities will include:

• The administration of all open legacy cases including contentious matters
• Recording of all data related to legacy case administration on the First Class database and any other relevant Supporter CRM
• Provide an excellent experience; communicating sensitively and with empathy when in contact with a variety of different recipients, including professionals, lay executors, and family members
• To assist the Legacy Case Manager with the preparation and management of all records for the annual external audit

You will bring to this role:

• Good knowledge and experience in charity legacy administration, with a strong working knowledge of probate, and hold – or be keen to work towards – a recognised professional legacy qualification (such as CiCLA)
• Exceptional attention to detail when managing casework, including reviewing legal documentation and estate accounts
• Excellent communication skills, with the ability to engage sensitively and professionally with supporters, legal professionals, and the public
• Proven experience of working collaboratively within a high-performing team
• Strong networking and relationship management skills.

We are working to build a more diverse organisation. One where we recognise and promote everyone’s individuality with kindness, and where we harness the value and diversity that everyone brings to help deliver our goals. We encourage applications from anyone who wants to be part of that future. And in particular, we would encourage anyone with lived experience of stroke to apply.

To apply email: [email protected]

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Please note that only shortlisted applicants will be notified.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Closing date: 1 February 2026 | Interview date: mid-February 2026

Please note all roles close at midnight

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Closed on 1 February 2026

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